This policy applies to accommodation payments made on this portal for college outreach and event participation.
1. Cancellation by Participant
Cancellation requests must be raised in writing via the official contact email. The eligible refund, if any, will depend on the request date and event timelines communicated by the organizers.
2. Refund Eligibility
Refunds are generally processed only for eligible cases such as duplicate payment, failed booking with successful debit, or approved cancellation under event guidelines.
3. Non-Refundable Cases
Convenience charges, payment gateway charges, and late cancellation requests may be non-refundable, unless otherwise approved by the competent authority.
4. Refund Timeline
Approved refunds are typically processed to the original payment source within 7 to 15 working days, subject to banking and payment partner timelines.
5. College Right to Modify
Thapar Institute reserves the right to update this policy based on operational, legal, or event-specific requirements.